10 win Privacy Policy – How We Handle Your Personal Data

When you register on 10 win, we collect the personal information needed to create and manage your account, including your full name, date of birth, email address, mobile number, and preferred payment details. This information is required to verify that you meet the minimum age requirement of 21 years old and to process deposits and withdrawals in Philippine pesos. We may also collect a government-issued ID or other verification documents as part of our Know Your Customer process, which is a standard requirement for licensed online gaming platforms operating in the Philippines. When you use the platform, we automatically collect certain technical data such as your device type, browser version, IP address, and session activity logs — this helps us maintain platform security and improve the overall experience for Filipino members. We do not collect sensitive personal information beyond what is necessary for account management, identity verification, and regulatory compliance. All data collected is stored securely and is only accessible to authorised personnel within the 10 win team. If you have questions about what specific data we hold on your account, you may contact our support team using the email address listed in the footer of this page.

The personal data we collect from Filipino members is used exclusively for the purposes of operating and improving the 10 win platform, processing financial transactions, verifying member identities, and complying with applicable laws and regulations in the Philippines. We use your contact details to send account-related communications such as registration confirmations, deposit notifications, and important updates about changes to our terms or this privacy policy. We do not use your personal data for unsolicited marketing communications, and we do not sell, rent, or share your information with third-party advertisers or data brokers under any circumstances. Your account activity data — including betting history, deposit records, and session logs — is used internally to detect fraud, prevent money laundering, and ensure the integrity of the platform for all members. Where required by Philippine law or by a lawful order from a regulatory authority, we may be obligated to disclose certain member data; in such cases, we will only provide the minimum information necessary to satisfy the legal requirement. We may also use anonymised, aggregated data to analyse platform performance and improve the features available to Filipino members, but this data cannot be used to identify any individual. Your privacy is a priority at every stage of how we handle your information.

10 win uses industry-standard security measures to protect the personal data of all Filipino members, including encrypted data transmission, secure server infrastructure, and strict internal access controls that limit who can view or process member information. Passwords are stored using one-way hashing and are never accessible in plain text to any member of our team. We conduct regular reviews of our data security practices to ensure they remain effective against evolving threats, and we apply software updates and security patches promptly to all systems that handle member data. In the event of a data breach that could affect your personal information, we will notify affected members as quickly as possible and take immediate steps to contain the incident and prevent further exposure. We retain your personal data only for as long as your account is active or as required by applicable Philippine regulations; once data is no longer needed, it is securely deleted or anonymised. You are also responsible for keeping your own login credentials secure — do not share your password with anyone, and contact our support team immediately if you suspect unauthorised access to your account. For additional guidance on account security, the FAQ page provides practical tips for Filipino members.

As a registered member of 10 win, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request the deletion of your data where it is no longer required for the purposes for which it was collected. You may also request that we restrict the processing of your data in certain circumstances, such as while a dispute about its accuracy is being resolved. To exercise any of these rights, please contact our support team using the email address shown in the footer of this page, and we will respond to your request within a reasonable timeframe in accordance with applicable Philippine data protection requirements. Please note that some data may need to be retained even after an account closure request, where retention is required by law or for the prevention of fraud. If you believe that your data has been handled in a way that does not comply with this privacy policy, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We take all privacy concerns seriously and will investigate any complaint promptly and transparently. Keeping your data accurate and up to date helps us provide you with the best possible experience on the platform, so please notify us of any changes to your contact details or personal information as soon as possible.